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Help / FAQ

Hello,
Personally, I don't like FAQs. They're time-consuming to weed through and typically don't answer my specific question. If you want personal help, feel free to drop us a note Help@FlagsExpress.com or call (262) 783-4800 ex. 14 during normal business hours.

With that said, we have provided a few FAQs below.

Thomas J DAmicoThomas J D'AMico

Thomas J D'Amico – Pres. American Flags Express

Order Status

My Account

International Shipping

 

Guarantees

Pricing & Billing

Buyer's Guide

Additional Support

ORDER STATUS

Has my order shipped?
Click the "Sign in / My Account" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?
Click the "Sign in / My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?
Click the "Sign in / My Account" link at the top right hand side of our site to track your order.

My order never arrived.
Click the "Sign in / My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.
Click the "Sign in / My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.
Click the "Sign in / My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

 

MY ACCOUNT

How do I create an account?
1) Click the "Register" link at the top right side of our site.
2) Enter required information.
3) Click "CREATE ACCOUNT".

How do I edit my account information?
Click the "Sign in / My Account" link at the top right hand side of our site to edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Click the "Sign in / My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Reset your password? Click here". That link will send an email to you with your password.

How do I return my product?
Please click here for more information on returning an item.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please see our Terms & Conditions or click here for more information on returning an item.

When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

 

INTERNATIONAL SHIPPING

Do you ship to my country?
Please create an account by clicking the "Register" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?
Please see our Terms & Conditions or click here for more information on returning an item.

 

GUARANTEES

Low price guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

PRICING AND BILLING

Do I have to pay sales tax?

There is no clear-cut answer to this question. If you believe your purchase should be tax-exempt please email your tax certificate to help@FlagsExpress.com . We will also answer any specific questions you may have about tax exemptions based on the items you like to purchase and the ship to location.

I have a question on my charges.
Click the "Sign in / My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

BUYER'S GUIDE

How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

 

ADDITIONAL SUPPORT

Wind Chart
This map shows the maximum steady wind expected at an elevation of thirty feet above ground level within a fifty year period of recurrence. Areas with the same maximum constant or steady wind speed are indicated. Because wind speeds are usually not constant, and gusts are involved, our website lists both flagged and unflagged maximum wind speeds with a constant wind speed and a 1.3 gust factor. WARNING: recommended flag sizes throughout our website do not represent a warranty that the flag size shown may be safely flown in all wind speeds. Personal injury, flagpole damage or property damage can occur when flying over-sized flags and banners or flying flags in higher winds than recommended. Flagpoles and their associated wind speeds listed assume that ten percent of the overall length of the flagpole is buried per or recommendations at or near ground level. Special engineering may be required for other applications such as wall or roof mounted flagpoles. Contact us for a prompt response regarding any situation that may require special engineering.

us wind chart

 

Color Chart

200 Denier UV & Wind Resistant 66 Bright Lustre Nylon Custom Flag Color Chart
American Flags Express Inc.
12615 West Custer Ave. Butler, WI 53007
www.FlagsExpress.com
(262) 783-4800


WARNING - Since we can't control whether your monitor is color accurate, we are not responsible for color decisions made from this digital chart. If you need a precise color, we highly recommend that you purchase our swatch folder with 79 fabric samples. To order call the number above and ask for item #150000.

afe-color-chart.jpg

How do I contact you?
Please click here for our company contact information.